Refund and Returns Policy

Last updated: 13 June 2026

Thank you for shopping with Argo Store. We want you to be happy with your order, and we always do our best to pack and deliver your products carefully.

This Refund and Returns Policy explains when you can return products, when returns are not possible, and what to do if something arrives damaged, missing, or incorrect.

1. Contact us before returning an item

Before sending anything back, please contact us first so we can check your request and give you the correct return instructions.

You can contact us at:

Email: info@argo-store.nl
Phone: +31 50 721 0909
Address: Herestraat 91, 9711 LD Groningen, The Netherlands

Please include:

  • Your order number

  • Your full name

  • The product you want to return

  • The reason for your return

  • Photos, if the product is damaged, incorrect, or has another issue

2. Right of withdrawal

For most online purchases, consumers have the right to cancel their order within 14 days after receiving it, without giving a reason.

After informing us that you want to cancel or return your order, you must send the product back within 14 days.

Products must be returned unused, unopened, undamaged, and in their original packaging.

3. Products that cannot be returned

Because we sell food and grocery products, some items cannot be returned for safety, hygiene, and quality reasons.

The right of withdrawal does not apply to:

  • Fresh products

  • Frozen products

  • Chilled products

  • Products that can spoil quickly

  • Products with a short expiry date

  • Opened food or drink products

  • Products with broken seals

  • Products that cannot be returned for hygiene or food-safety reasons

  • Custom-made or specially prepared products

  • Gift cards

This means that fresh, frozen, chilled, opened, or perishable products can only be refunded or replaced if there is something wrong with the product or if we made a mistake with your order.

4. Damaged, missing, or incorrect products

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible.

Please email us within 48 hours after receiving your order and include:

  • Your order number

  • A clear description of the problem

  • Photos of the product

  • Photos of the packaging, if damaged

After checking the issue, we may offer a replacement, refund, store credit, or another suitable solution.

5. Return shipping costs

If you return a product because you changed your mind, the return shipping costs are your responsibility.

If the return is due to our mistake, for example if we sent the wrong product or the product arrived damaged, we will discuss the best solution with you.

We recommend using a tracked shipping method when returning products. We cannot be responsible for return packages that are lost during transport.

6. Refunds

Once we receive and inspect your returned product, we will let you know whether the refund has been approved.

If approved, the refund will be made using the same payment method used for the original order, unless agreed otherwise.

Refunds may take a few working days to appear in your account, depending on your payment provider or bank.

7. Partial refunds

In some cases, only a partial refund may be given. This can happen when:

  • Only part of the order is returned

  • A product is returned damaged

  • A product is returned with missing packaging

  • A product has clearly been used or opened

  • The return does not meet the conditions in this policy

8. Orders not collected or refused delivery

If a package is refused or not collected and is returned to us, we will check the condition of the returned products.

Refunds are not guaranteed for fresh, frozen, chilled, perishable, or damaged products that can no longer be resold safely.

Any extra shipping or return costs may be deducted from the refund where allowed.

9. In-store purchases

For products bought directly in our physical store, the legal online right of withdrawal does not apply.

If there is a problem with a product bought in-store, please contact us or visit us with your receipt so we can help you.

10. How to request a return

To request a return, please email us at:

info@argo-store.nl

Use the subject line:

Return request – Order #[your order number]

We will review your request and reply with the next steps.

Please do not send products back before contacting us first.