Terms & Conditions
Welcome to Argo Store, your destination for Greek coffee, sweets, groceries and more.
These Terms & Conditions apply to online purchases made through shop.argo-store.nl, operated by Argo VOF. Please read them before placing an order. By placing an order, you agree to the applicable terms of purchase. Your statutory consumer rights always remain protected.
Business information:
Argo VOF, trading as Argo Store
Herestraat 91, 9711 LD Groningen, Netherlands
KvK: 93680198
VAT ID: NL866491612B01
Email: info@argo-store.nl
Phone: +31 50 721 0909
1. Registration
You can browse our website without creating an account. Currently, placing an online order requires you to log in or register an account.
When registering, you provide an email address and password, or use an available social-login method. During checkout or account management, we may also request your name, telephone number and billing or delivery details. We do not request your date of birth during registration.
You agree to provide accurate and up-to-date information. Our use of your personal information is explained in our Privacy Policy.
2. Account Security
Please keep your login credentials confidential and inform us promptly if you suspect unauthorized access to your account.
We take reasonable measures to protect customer accounts. Your responsibility for account activity is subject to applicable law and does not exclude any responsibility Argo may have for security failures.
3. Orders
To place an order, select your products, review your basket, provide the necessary billing and collection or delivery information, and complete payment through the checkout.
The minimum order value is €15, including VAT, after discounts and excluding delivery charges and other fees.
After placing an order, you will receive an electronic acknowledgement or confirmation. If a product is unavailable or an order cannot be fulfilled, we will contact you to arrange an appropriate solution, such as an agreed alternative or refund.
We will not replace an unavailable product with a different product without your agreement.
4. Delivery and Store Pickup
We currently deliver within the Netherlands and also offer collection from our store in Groningen.
Our standard delivery options are:
- Home delivery: €4.95
- DPD pickup point: €3.95
- Store pickup: free
Eligible orders of €45 or more qualify for free home delivery. Available methods and final delivery charges are displayed at checkout.
Some fresh products are available only for store pickup. An order containing pickup-only products may require collection of the entire basket from our store.
Most orders arrive within approximately 1–2 working days after dispatch. Delivery estimates may vary because of product availability, public holidays, busy periods and courier conditions. We will respect the agreed delivery period and our obligations under Dutch consumer law.
Argo remains responsible for loss or damage during delivery until the products are received by you or a person designated by you, in accordance with applicable law.
For further information, see our Shipping Information page.
5. Returns, Refunds and Right of Withdrawal
Statutory right of withdrawal
For most products purchased online, consumers have a statutory right to withdraw from their purchase without giving a reason within 14 calendar days. This period generally begins on the day after the goods are received by you or a person designated by you. For an order delivered in separate shipments, the period generally begins after receipt of the final item.
To exercise this right, inform us clearly of your decision before the withdrawal period ends. You can contact us at info@argo-store.nl or use our Withdrawal Form. You do not need our permission to exercise a valid statutory withdrawal right.
After notifying us, you must return the relevant products within 14 days.
For eligible returns based on a change of mind, you are responsible for the direct return shipping costs. Products should be handled only as necessary to assess their nature, characteristics and functioning. You may be responsible for diminished value caused by unnecessary handling, as permitted by law.
Refunds
Where a valid statutory withdrawal applies, we will refund the relevant payments within 14 days after receiving your withdrawal notice. We may wait until we receive the returned goods or evidence that they have been sent back, whichever occurs first.
When an entire eligible order is withdrawn, we will also refund the standard outward delivery charge, where applicable. Additional costs for a delivery method more expensive than our standard option do not have to be reimbursed. A partial return does not automatically entitle the customer to a refund of the original delivery charge.
Refunds will be made using the original payment method unless you expressly agree otherwise, without additional refund fees.
Exceptions
The statutory right of withdrawal does not apply where a specific legal exception applies. Examples may include:
- Products that spoil rapidly or have a short shelf life.
- Products made to a customer’s individual specifications or clearly personalized.
- Sealed products that are unsuitable for return for health-protection or hygiene reasons, where the seal has been broken after delivery.
Fresh, chilled, frozen or packaged food products are not automatically excluded solely because they belong to those categories. The applicable statutory conditions determine whether an exception applies.
These exceptions do not affect your rights if a product is defective, damaged, incorrectly supplied or does not conform to the purchase agreement.
For practical return instructions, see our Refund and Returns Policy.
6. Intellectual Property
The original content, photographs, branding, graphics and other protected material on our website belong to Argo or their respective rights holders.
Commercial reproduction, distribution or modification of protected material requires the relevant permission, except where applicable law allows otherwise.
7. Website Availability and Product Guarantees
We make reasonable efforts to keep our website accurate, accessible and functioning correctly. Temporary interruptions may occur because of maintenance, technical problems or circumstances beyond our reasonable control.
Products sold through Argo Store must conform to the purchase agreement and applicable Dutch consumer law. Nothing in these Terms excludes or restricts your statutory guarantee or conformity rights.
8. Limitation of Liability
Argo is responsible for fulfilling its contractual and statutory obligations.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including mandatory consumer protections and rights relating to defective, damaged or non-conforming products.
Any limitation of liability applies only to the extent permitted by applicable Dutch law.
9. Responsibility for Misuse
Customers must use the website lawfully and must not deliberately engage in fraudulent activity, unauthorized access or harmful interference with our services.
Where permitted by law, a user may be responsible for losses directly caused by their unlawful or deliberately fraudulent conduct. This provision does not impose unlimited liability on consumers or remove any statutory protections.
10. Modifications to These Terms
We may update these Terms & Conditions to reflect changes to our services, operations or applicable law.
Updated terms will be published on our website. Changes generally apply to future purchases and do not retroactively alter the conditions governing existing orders, except where required by law or lawfully agreed.
11. Governing Law and Disputes
Dutch law applies to purchases made through Argo Store, without prejudice to mandatory consumer protections that may apply.
Disputes will be handled by the court that has jurisdiction under the applicable legal rules. Consumers are not required by these Terms to submit exclusively to a court in Groningen where mandatory law provides otherwise.
12. Purchase Agreement
These Terms, together with the relevant product information, prices, checkout details and agreed order conditions, form part of the purchase agreement between you and Argo Store.
Nothing in these Terms replaces or limits rights provided to consumers under mandatory law.
13. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply where legally possible. The invalid provision will not affect your mandatory consumer rights.
14. Waiver
If Argo does not immediately exercise or enforce a particular contractual right, this does not automatically mean that the right has been permanently waived.
15. Data Privacy and Personal Information
We respect your privacy and process personal information in accordance with applicable data-protection laws, including the General Data Protection Regulation (GDPR).
We process personal information only where an appropriate legal basis applies, such as fulfilling an order, complying with a legal obligation, pursuing a legitimate interest where permitted, or obtaining consent where required.
For further details, including your privacy rights, please read our Privacy Policy.
16. User Conduct
Customers must not use our website for unlawful, fraudulent or harmful activities.
Prohibited activities include attempting unauthorized access to our systems, deliberately providing false information, interfering with website security or fraudulently misusing promotional offers.
We may take reasonable and proportionate measures against misuse, subject to applicable law.
17. Payment Processing and Security
Consumer prices are displayed in euros and include applicable VAT.
Available payment methods are shown during checkout. Online payments are processed through our payment service provider, Mollie, and the relevant payment providers.
Argo does not store customers’ full payment-card numbers on its webshop. Payment processing and related personal-data handling are subject to applicable security and data-protection requirements.
Any additional charges will be disclosed before you confirm your order.
18. Cancellation of Orders Before Dispatch
If you need to change or stop an order before it is prepared or dispatched, please contact us as quickly as possible, preferably within 30 minutes of placing it.
We will try to accommodate your request, but immediate cancellation or modification cannot always be guaranteed once order processing has started.
Important: This 30-minute operational request window does not limit or replace your statutory 14-day right of withdrawal where that right applies. Please refer to Section 5 for your consumer withdrawal rights.
19. Promotional Codes
Promotional codes are subject to the conditions communicated with the relevant promotion.
Unless otherwise stated, promotional codes cannot be redeemed for cash, combined with other promotional discounts or applied retroactively to previous orders.
We may refuse the fraudulent or unauthorized use of a promotional code, without affecting customers’ statutory rights.
20. Account Suspension or Termination
We may suspend or restrict an account where there are reasonable grounds to believe it has been used fraudulently, unlawfully or in serious violation of these Terms.
Where reasonably possible and appropriate, we will explain the reason and provide an opportunity to resolve the issue.
Account suspension or termination does not remove existing contractual obligations or statutory consumer rights relating to previous purchases.
21. Errors, Pricing and Product Information
We aim to provide accurate product descriptions, prices, availability and other information.
If we discover a significant error or an unavailable product, we will contact affected customers and handle the situation in accordance with applicable law.
We will not use a website error as a general reason to avoid obligations under an otherwise valid purchase agreement.
For food products, customers should also check the information on the product packaging, including ingredients, allergens, storage instructions and expiry information.
22. Force Majeure
In exceptional circumstances beyond our reasonable control, such as natural disasters, major transport disruptions or government restrictions, the performance of an obligation may be affected.
Where such circumstances arise, we will take reasonable steps to inform affected customers and find an appropriate solution.
This provision does not exclude statutory consumer rights or any refund, delivery or termination obligations that continue to apply under Dutch law.
Contact Us
If you have questions, complaints or concerns about your order or these Terms & Conditions, please contact us:
Argo VOF — Argo Store
Herestraat 91
9711 LD Groningen
Netherlands
KvK: 93680198
VAT ID: NL866491612B01
Email: info@argo-store.nl
Phone: +31 50 721 0909