Last updated: 21 October 2026

At Argo Store, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we use it, who we may share it with, how long we retain it, and how you can exercise your rights under the General Data Protection Regulation (GDPR).

This policy applies to our webshop at shop.argo-store.nl.

1. Who Is Responsible for Your Data?

The data controller responsible for processing personal information through this webshop is:

Argo VOF — Argo Store
Herestraat 91
9711 LD Groningen
The Netherlands

KvK: 93680198
VAT ID: NL866491612B01
Email: info@argo-store.nl
Phone: +31 50 721 0909

For questions about your privacy or requests concerning your personal information, please contact us using the details above.

2. Personal Information We Collect

We collect information necessary to operate our webshop, fulfill orders, provide customer support, and maintain website security.

Account information

  • Name and email address.
  • Account login information and securely stored password credentials.
  • Account preferences and order history.
  • Information received through Google login, if you choose that option.

Order and delivery information

  • Billing and delivery names and addresses.
  • Contact details, including your email address and telephone number.
  • Products ordered, quantities, prices and order history.
  • Payment status and transaction references.
  • Delivery and tracking information where applicable.

Customer service and withdrawal requests

If you contact us or submit our online withdrawal form, we process the information you provide, such as your name, email address, order number, selected products, withdrawal instructions and other relevant correspondence.

Technical and website information

When you visit our webshop, certain technical information may be processed, including your IP address, browser information, device information and website activity where needed for security, website functionality or consented services.

We do not request your date of birth during webshop registration.

3. Why We Use Your Information

We process personal information only where we have an appropriate legal basis under the GDPR.

Managing customer accounts
We use account details to create and maintain your account, authenticate logins and provide access to your purchases.
Legal basis: performance of a contract.

Processing orders and payments
We use your information to process purchases, issue confirmations, arrange payment and fulfill orders.
Legal basis: performance of a contract.

Delivery and collection
We share the necessary information with delivery providers to arrange shipments, tracking and delivery, or use your contact details to coordinate store pickup.
Legal basis: performance of a contract.

Customer service, complaints and returns
We process messages and order information to answer questions, investigate problems, handle withdrawal notices and meet our obligations to customers.
Legal basis: performance of a contract, compliance with legal obligations or legitimate interests, depending on the circumstances.

Accounting and legal obligations
We retain the information required for bookkeeping, taxation and other applicable legal obligations.
Legal basis: compliance with legal obligations.

Website security and fraud prevention
We process relevant technical and account information to protect the webshop, prevent unauthorized access and investigate suspected misuse.
Legal basis: legitimate interests in maintaining a secure and reliable webshop, subject to applicable safeguards.

Marketing communications
If you subscribe to our newsletter or agree to receive promotional communications, we may use your email address to send relevant updates and offers. Where legally permitted, we may also contact existing customers about similar products under the applicable direct-marketing rules.
Legal basis: consent where required, or another lawful basis where applicable. You can opt out of direct marketing at any time.

Optional analytics and external services
Where required, we use optional analytics or third-party services only after obtaining the relevant consent through our cookie settings.
Legal basis: consent where required by applicable law.

4. Customer Accounts and Google Login

You can browse our webshop without registering. Our current checkout process requires customers to log in or create an account before placing an order.

If you choose to sign in with Google, Google authenticates your identity and shares the relevant account information necessary to create or access your Argo Store account.

We do not receive your Google password. Information processed directly by Google is also subject to Google’s own privacy information.

5. Payment Processing

Online payments are processed through Mollie and the relevant payment providers.

Argo receives the transaction details needed to confirm and administer your purchase, such as payment status, transaction references and amounts.

We do not store customers’ full payment-card numbers on our webshop.

Payment providers may process additional information according to their own legal obligations and privacy policies.

6. Sharing Your Personal Information

We share personal information only where necessary for our operations, a legal obligation, or another lawful purpose.

Depending on the service you use, recipients or service providers may include:

  • Hostinger: website hosting and related technical infrastructure.
  • Mollie: payment processing and transaction management.
  • DPD and relevant delivery providers: parcel delivery and tracking.
  • Fastmail: business email communication and delivery of webshop notifications.
  • Google: authentication when you choose Google login.
  • Cloudflare Turnstile: verification and protection of website forms against automated abuse.
  • Professional advisers and competent authorities: where necessary for accounting, legal compliance or lawful requests.

We limit information shared with service providers to what is relevant to their services and seek appropriate data-protection arrangements where required.

We do not make customer information publicly available as part of normal webshop operations.

7. Cookies and Tracking Technologies

Our webshop uses cookies and similar technologies for essential functionality and, where applicable, optional services.

Necessary technologies support features such as your shopping cart, customer account, checkout, website security and cookie preferences.

Where consent is legally required, optional technologies are activated only after you have given the relevant permission.

We use Complianz to manage cookie choices. You can accept or reject optional categories and change your preferences through the Cookie settings available on our website.

For information about cookie categories, purposes, providers and retention, please read our Cookie Policy.

8. Website Forms and Spam Protection

When you submit a website form, we process the details required to respond to or handle your request.

Our online withdrawal form allows you to submit a withdrawal notice without logging into a customer account.

We use security and anti-spam measures, including Cloudflare Turnstile, to help protect website forms from automated abuse. These services may process technical information necessary to perform verification.

Submission details are used to handle the request and send relevant notifications or confirmations.

9. How Long We Keep Your Information

We retain personal information only as long as necessary for the purposes described in this policy, unless applicable law requires a longer retention period.

Orders, invoices and financial records: Information forming part of our legally required business and tax administration is generally retained for seven years under Dutch tax legislation, or longer where a specific legal requirement applies.

Customer accounts: Account information is retained while the account remains active and as needed for the account service. If an account is closed or deletion is requested, we assess which information can be deleted and which information must still be retained for legal obligations or other lawful purposes.

Customer service and withdrawal correspondence: Information is retained for the time necessary to resolve the request, maintain relevant records and address applicable legal claims or obligations.

Marketing information: Contact information used for direct marketing is retained only while there is a lawful reason to use it. If you unsubscribe or object, we stop the relevant marketing processing and may retain limited suppression information to respect your choice.

Technical and security information: Logs and technical records are retained according to their operational and security purposes and are removed or anonymized when no longer necessary, subject to applicable requirements.

Cookies: Cookie-specific retention information is described in our Cookie Policy.

10. International Data Transfers

Some service providers may process or access information from outside the European Economic Area (EEA).

Where such a transfer takes place, we assess the applicable GDPR requirements and rely on appropriate transfer mechanisms where required, such as an adequacy decision or approved standard contractual clauses.

You may contact us to request further information about international transfers and applicable safeguards.

11. Security of Personal Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration and misuse.

These measures include appropriate access controls, secure connections, website security measures and restricted access to relevant customer information.

No online system can guarantee absolute security. If a personal-data breach occurs, we will assess the incident and notify the relevant authority or affected individuals where legally required.

12. Your Privacy Rights

Under the GDPR, you may have the right to:

  • Request access to personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Request deletion of your information where applicable.
  • Request restriction of processing in certain circumstances.
  • Object to processing based on legitimate interests and object to direct marketing at any time.
  • Request data portability where applicable.
  • Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of earlier processing.
  • Be informed about relevant automated decision-making where the GDPR requires it.

To exercise your rights, email info@argo-store.nl.

We may ask you for information reasonably necessary to verify your identity before fulfilling a request.

We generally respond within one month, subject to any extension permitted under the GDPR. Some rights are subject to legal conditions and exceptions, including statutory record-retention obligations.

13. Complaints

If you have concerns about how we handle personal information, please contact us first so that we can investigate and respond.

You also have the right to lodge a complaint with the Dutch data-protection supervisory authority:

Autoriteit Persoonsgegevens
Website: autoriteitpersoonsgegevens.nl

14. Children and Personal Information

Our webshop is intended for ordinary consumer shopping and is not specifically directed at children.

Where consent-based processing involving a child requires parental authorization under applicable law, we will respect those requirements.

If you believe personal information relating to a child has been collected or processed unlawfully, please contact us.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology or legal obligations change.

The most recent version will be published on this page, together with its update date. Where required, we will provide additional notice or request fresh consent.

16. Contact Us

If you have questions about this Privacy Policy, your personal information or your privacy rights, please contact:

Argo VOF — Argo Store
Herestraat 91
9711 LD Groningen
The Netherlands

KvK: 93680198
VAT ID: NL866491612B01
Email: info@argo-store.nl
Phone: +31 50 721 0909