Last updated: 11 October 2026

Thank you for shopping with Argo Store! We carefully prepare and pack your Greek groceries, sweets and other products, and we want every order to arrive in good condition.

This policy explains your rights when returning a product, withdrawing from an online purchase, or reporting an incorrect, damaged or defective item.

1. Contact Information

Argo VOF — Argo Store
Herestraat 91
9711 LD Groningen
Netherlands

KvK: 93680198
VAT ID: NL866491612B01
Email: info@argo-store.nl
Phone: +31 50 721 0909

2. Your 14-Day Right of Withdrawal

For most products purchased through our webshop, consumers have a statutory right to withdraw from the purchase within 14 calendar days without giving a reason.

The withdrawal period generally starts on the day after you, or a person designated by you, receive the product. If eligible products in one order are delivered separately, the period generally starts after receipt of the final delivery.

You may also notify us of your decision to withdraw before the products have been delivered.

To exercise your right of withdrawal, send us a clear statement of your decision by email at info@argo-store.nl, or use our Withdrawal Form.

You do not have to explain why you are withdrawing. You do not need prior authorization from Argo to exercise a valid statutory withdrawal right.

3. Returning Products

After notifying us that you are withdrawing from an eligible purchase, please return the applicable products within 14 calendar days.

Our return address is:

Argo Store
Herestraat 91
9711 LD Groningen
Netherlands

Please package returned products carefully to prevent unnecessary damage during transport. We recommend using a tracked shipping service and keeping proof of postage.

You may inspect products as you would reasonably be allowed to do in a physical shop. If a product has been handled beyond what is necessary to establish its nature, characteristics or functioning, you may be responsible for any resulting diminished value, as permitted by law.

Original packaging is recommended where reasonably possible, but it is not an absolute condition for exercising a statutory right of withdrawal.

4. Food Products and Withdrawal Exceptions

Because Argo Store sells groceries and freshly prepared food, certain products may qualify for statutory exceptions to the right of withdrawal.

Examples include:

  • Products that spoil rapidly or have a short shelf life, such as certain freshly prepared foods.
  • Products made to your individual specifications or clearly personalized.
  • Sealed goods that are unsuitable for return for health-protection or hygiene reasons, if the seal has been broken after delivery and the statutory conditions for this exception are met.

Not every refrigerated, frozen, packaged or opened food product is automatically excluded from withdrawal. Whether an exception applies depends on the particular product and the relevant legal requirements.

Where a statutory exception applies, we will identify it in the information provided before purchase.

Important: These exceptions do not remove your legal rights if a product is damaged, defective, incorrectly supplied or otherwise does not conform to the purchase agreement.

5. Damaged, Incorrect, Missing or Defective Products

If something is wrong with your order, please contact us as soon as reasonably possible so that we can help.

Email us at info@argo-store.nl and, where possible, include:

  • Your order number.
  • The affected product.
  • A brief description of the problem.
  • Photographs of the product or damaged packaging, if available.

For damaged or perishable products, reporting the problem promptly helps us investigate and resolve it. However, this is not a strict 48-hour deadline, and a later report does not automatically remove your statutory rights.

Depending on the circumstances and applicable law, we may provide a replacement, another appropriate remedy, a price reduction or a refund.

If a product does not conform to the purchase agreement, we will provide the remedy required under Dutch consumer law without improperly charging you for resolving the issue.

6. Return Shipping Costs

If you exercise your statutory right of withdrawal because you have changed your mind, you are responsible for the direct cost of returning the products, provided we have informed you of that responsibility as required by law.

If the return is necessary because a product is defective, incorrectly supplied or does not conform to the purchase agreement, Argo will cover the necessary return costs where required by law.

We recommend contacting us before returning an incorrect or damaged product so that we can arrange a practical solution. This recommendation does not restrict your statutory rights.

7. Refunds

For a valid statutory withdrawal, we will reimburse the relevant payments within 14 calendar days after receiving your withdrawal notice.

For goods that must be returned, we may withhold reimbursement until we receive the goods back or you provide evidence that you have returned them, whichever occurs first.

If you withdraw from an entire eligible order, we will refund the applicable standard outward delivery charges, in accordance with the law.

We do not have to refund additional delivery costs resulting from your choice of a more expensive delivery method than the least expensive standard delivery option offered.

Refunds are normally made using the original payment method unless you expressly agree otherwise. We do not charge an additional fee for issuing the refund.

Your bank or payment provider may require additional processing time before the refund appears in your account.

8. Partial Returns and Refunds

If you withdraw from only part of an order, we will refund the relevant eligible products. A partial return does not automatically entitle you to reimbursement of the original delivery costs.

Where legally permitted, a reduction may apply if returned goods have lost value because they were handled beyond what was necessary to inspect them.

We will not automatically deny a statutory refund because packaging is missing, or because a product was opened, unless an applicable statutory exception or another lawful basis applies.

9. Orders Not Collected or Delivery Refused

If a store-pickup order is not collected, or a delivery is refused or returned to us, please contact our customer service team.

We will review the circumstances, the products involved and any applicable withdrawal or refund rights.

For products that spoil rapidly or are made specifically for a customer, statutory exceptions may apply. However, the fact that a delivery was refused or an order was not collected does not automatically remove all consumer rights.

Any additional costs will be handled only where permitted by applicable law.

10. Purchases Made in Our Physical Store

The statutory online right of withdrawal generally does not apply to purchases concluded directly in our physical café or shop.

However, products purchased through our webshop may still qualify for distance-selling protections even when collected in person, depending on how the purchase agreement was concluded.

Your statutory rights relating to defective or non-conforming products remain applicable to both online and in-store purchases.

11. Questions and Complaints

We want to resolve problems fairly and as quickly as reasonably possible.

If you have any questions about returns, refunds, withdrawal rights or an order, please contact:

Argo Store
Email: info@argo-store.nl
Phone: +31 50 721 0909

For further information, please also read our Terms & Conditions and Withdrawal Form.

Nothing in this policy excludes or limits mandatory consumer rights under Dutch law.